Work Order (WO) management is a fundamental step to ensure that urban services are executed with quality, within established deadlines, and with the efficient use of resources. These documents enable control over the time, labor, and materials used in each activity, helping to optimize internal processes and increase team productivity.

When combined with intelligent task routing, automatic work order dispatch becomes even more efficient. This practice involves planning the best routes to execute the activities outlined in the WOs, according to the distance, travel time, and priority of each service call.

Intelligent activity routing and automatic WO dispatch are essential approaches for field teams that need to operate swiftly across various points in the city, helping to optimize technicians’ travel time, reduce operational costs, and prioritize urgent service calls.

In this article

• The Importance of Efficient Routing in Urban Activities
• What is Automatic Work Order Dispatch?
• Benefits of Automatic Dispatch in External Activity Execution
• What is the Exati AI Route Planner?
• Success Case: Selt Engenharia and Exati AI Route Planner

The Importance of Efficient Routing in Urban Activities

A well-structured routing system is indispensable for public services to be provided with higher quality, greater speed, and without waste, ensuring that human and material resources are utilized optimally.

The main advantages of efficient routing in public activities include:

Time and Resource Savings

Ensuring that teams arrive faster at the incident location while adhering to service priorities, which helps reduce technician idle time and increases the efficiency of public maintenance.

Cost Reduction

By choosing shorter or less congested routes, resulting in lower fuel consumption, reduced vehicle wear, and fewer overtime hours needed to meet the service schedule.

Increased Productivity

By enabling a greater number of daily requests to be serviced without needing to increase the teams’ workload.

Enhanced Field Team Safety

By avoiding routes through dangerous areas or roads in poor condition.

Higher Service Quality

Since automatic work order dispatch and intelligent routing speed up service, improving the public’s perception of service effectiveness and increasing citizen trust in public management.

What is Automatic Work Order Dispatch?

Automatic Work Order (WO) dispatch is a process where WOs are generated and distributed digitally and automatically, without the need for manual intervention or the use of paper and spreadsheets.

This technology eliminates paperwork, speeds up task execution, and reduces human errors. Integrated with modern software, such as Exati’s, orders can be automatically sent to the mobile devices of field teams. Upon automatically receiving the WO in their application, the technician has all the necessary information for service execution at hand.

Benefits of Automatic Dispatch in External Activity Execution

Travel and logistics can be a major challenge for public management. Without a clear routing strategy for service calls, field teams travel unnecessary distances, which increases costs and delays services. Automatic WO dispatch combined with efficient routing solves this challenge, bringing benefits such as:

• Reduction of operational costs related to fuel, fleet maintenance, and technician overtime.
• Increased productivity of field teams, who can address more requests per day through well-planned travel.
• Real-time coordination of activities, which allows for dynamic adjustments to routes according to the needs of the field team or the emergence of priority service calls.

What is the Exati AI Route Planner?

The Exati AI Route Planner is a solution designed to automate the dispatch of Work Orders and plan routes in a strategic and intelligent way. Utilizing Artificial Intelligence, this route planner prioritizes urgent tasks, generates efficient routes, and dispatches WOs directly to the technicians’ smartphones.

The tool can be used to automatically plan service routes for Street Lighting and Urban Maintenance (Zeladoria Urbana), generating benefits such as:

• A 90% reduction in time spent dispatching work orders.
• A reduction of up to 40% in technician travel time.
• A 20% increase in field team productivity.
• Large-scale routing, for multiple teams simultaneously.
• Employee work-hour control.
• Georeferenced visualization.

Using the Exati AI Route Planner can transform the operational routine of public management, eliminating logistical bottlenecks, preventing technician delays, and increasing efficiency in resource utilization.

Success Case: Selt Engenharia and Exati AI Route Planner

Companies that automatically dispatch Work Orders and efficiently plan the routes of the technicians who will perform these activities gain significant benefits in their operational routines.

With the help of the Exati AI Route Planner, organizations that previously spent approximately 10 hours per week dispatching work orders now spend about 1 hour weekly with automatic dispatch.

Among the companies that noted palpable benefits in their operations is Selt Engenharia, which used a manual process with one person exclusively dedicated to planning the routes for external teams. With the implementation of the Exati AI Route Planner, the company transformed its operations by replacing manual planning with an automatic and intelligent dispatch and routing process.

Results achieved by Selt:

• Over 80% reduction in time spent on routing
• Elimination of unnecessary travel
• Greater team focus on operational tasks
• Real-time visualization of team work
• Improved task distribution, with services executed at the right times and without wasted time
• Guarantee that teams address the most critical areas first

Do you want to achieve results like these? Optimize your urban service delivery with the help of technology. Rely on Exati to transform your work orders and the routing of public services into fast, smarter, and more effective solutions.

Schedule a demonstration and see firsthand what the Exati AI Route Planner can do for your public management!